Exchange and Return
sizing chart, our return/exchange rate became
low single digits.
of all of the pairs I have sold we
only refused one pair for a return
because they were worn. So as long
as they don’t have any scuffs on the
bottom or show any signs of wear, we
promptly refund your order. So you
can confidently just order another
pair right away in the size that you
need without having to wait.
Here are the
sure to include the following.
name, the same one that the order
was placed under.
Instructions that you want a refund.
them Priority mail, and be sure and
get a delivery confirmation number.
make sure they are in new resalable
condition with all packing
materials, and no scuffs on the
for giving me the opportunity to be
of service to you.
I hope to
see you again,
Please note: If you made a purchase
including free shipping and free
returns please contact us so that we
may provide you with a pre-paid
return shipping label. Thank you.
1. One foot
is usually a little longer than the
other, so measure both feet. Best
way to do this is to stand up on a
sheet of paper and with a pencil
make two marks for the length. When
stood upon feet usually expand.
at the sizing chart on our home page
down to your specific style) In the
range of measurements for each size
try to pick the one that is closer
to the center of your measurement,
instead of the extreme top of that
3. If you are
on the border line between 2 sizes
it is usually safer to go up to the
that these are handmade so they may
vary a little bit, generally
speaking by a 1/8th of an inch but a
¼” is possible.
5. If you are
doing a return to get a different
size please be sure and check how
much difference there is in the next
size by using the sizing chart.
Sometimes the next size is only an
eighth of an inch, sometimes 3/8”
note about exchanges
We are the
price leader for true Australian
sheepskin quality footwear. We
supply mall chain store who get as
much as twice this price for these.
We cannot afford to sell them this
inexpensively and absorb paid out
on free shipping items we deduct our
paid out S&H on refunds.